Victorians want to know how air quality affects their health. Particularly when there is an emergency nearby. EPA’s previous website that was used to communicate this information was designed by scientists, not the public. User research showed that the information was too confusing to understand. Using this user research, we designed a new website that does it’s best to balance scientific accuracy with user accessibility.
Delivering a radical shift to ‘community first’ has been a long process with multiple government and community stakeholders. I’ve had a lot of tough conversations with our scientists that revolve around “but what value does this give to the community member? You want it, but what about community?”
Come and see how two different systems compare when designed with two different users in mind.
What will participants gain from attending your presentation?
Attendees will get an understanding of how social research gets turned into a solution that works for the public